After-Sales Service of Animal Feed Packaging Palletizing Line During Covid-19
In February 2019, Mr. Sandor from Hungary sent an inquiry to Newidea. His client wanted a fully animal feed packaging line. Mr.Sandor is doing CNC lathes business.Since his friend wanted to buy a fully automatic feed production line, he contacted with us. His is a well-known animal feed company in Hungary, which provides feed to the Hungary and neighboring countries’ markets . As the market grows larger, their original semi-automatic packaging machine no longer satisfy them, and an automatic palletizing solution is urgently needed.
The customer’s packaging requirement is automatic bagging, weighing, bag sewing, label sewing, metal checker, weight checker, labeling, robot palletizing, and automatic pallet wrapping. This is a very complete automatic animal feed packaging and palletizing line. It is necessary to carry out the design plan according to the actual site of the customer. At the same time, in order to meet the requirements of full automation, the previous semi-automatic feeding system must be transformed into a fully automatic feeding system. We made the drawing as customer’s factory layout, and confirmed the order at September 2019.
After the Christmas of 2019, the whole set of equipment arrived at the Hungarian customer’s factory. According to the schedule after the Chinese New Year, we will arrange 3 engineers and 1 sales go to the customer’s factory. And after-sales service for this animal feed packaging line. Unfortunately, at the end of January, the COVID-19 outbreak. There have been some cases of infection in countries all over the world. We cannot go to the customer’s site as planned. But the customer hopes that this packaging line can be installed and run as soon as possible. We promise customers to guide them through online installation and commissioning. For such a complicated packaging line, it is very difficult if not to go to the customer factory .
How to install and offer after-sales service for the animal feed packaging palletizing line during COVID-19?
We have formulated detailed and orderly Installation and after-sales service steps.
- First of all, we have provided a lot of detailed documents. Including the manual and circuit diagram of each equipment, a detailed machine installation location diagram and explanation.
- We let the customer install the machine first according to our documents.
- Start debugging each device separately. After each device has no problems, link the related devices step by step to test the linkage effect.
4.Software update, which involves language update and program modification. In order to make it more convenient for customers, we have changed almost all programming languages to Hungarian, and then update them online. During the debugging process, the customer has some new requirements, we optimized and updated the program. Especially if the customer wants to connect to the central computer to monitor the entire packaging line.we have also helped the customer to achieve this requirement.
Mr. Sandor and his team successfully completed the installation and after-sales service of animal feed packaging palletizing line with the cooperation of our team. They do a great job, and I am very grateful to them. It was a very unforgettable experience for me too. After this experience Mr. Sandor have more confidence to buy more packaging machines and lines from us to the European countries.
Our automatic animal feed packaging and palletizing line and other packaging machines delivered to all over the world even though during covid-19. We experienced many installation and after sales service cases like this. The covid-19 cannot stopped our packaging machines delivery to all over the world, nor hindered us from providing installation and after-sales services to our customers. We look forward to the day when the covid-19 disappears soon!
If you are looking for a set of automatic animal feed packaging and palletizering line, pls contact with Tianjin Newidea Machinery Co.,Ltd.We will offer the best solution and service which beyond your expectation.