We pride ourselves on rapid response times. Email inquiries receive detailed responses within 24 hours during business days. Live chat and WhatsApp messages typically get instant replies during office hours (8 AM - 6 PM GMT+8). For urgent technical support or equipment emergencies, our 24/7 hotline connects you directly with on-duty engineers who can provide immediate troubleshooting assistance.

To provide the most accurate recommendations, please prepare: (1) Your product specifications (type, package size, weight range), (2) Desired production capacity (bags per minute or per hour), (3) Current packaging challenges or operational pain points, (4) Available floor space dimensions and facility layout, (5) Budget range and project timeline. Photos or samples of your products and current packaging are also very helpful for our technical assessment.

Absolutely! We provide complimentary consultations for all potential customers, including virtual factory tours, equipment demonstrations via video call, and detailed technical discussions at no cost. For serious buyers considering significant investments, we offer free on-site assessments where our engineers visit your facility to evaluate space, workflow integration, and specific requirements. This ensures the proposed automation solution perfectly fits your operational needs.

Yes! We offer both virtual and in-person demonstrations. Virtual demos via Zoom or Teams allow you to see our packaging machines in action at our factory in real-time, with engineers explaining features, showing speed tests, and answering technical questions. For customers planning significant equipment investments, we warmly welcome factory visits to our Guangzhou headquarters where you can test machines with your actual products, witness quality control processes, and meet our engineering team personally.

Our multilingual team provides comprehensive support in English, Spanish, French, German, Portuguese, Japanese, Korean, Arabic, and Chinese. This ensures clear communication about technical specifications, installation procedures, and operational training regardless of your location. All documentation, user manuals, training materials, and video tutorials are available in these languages to eliminate language barriers and ensure smooth equipment operation.

Standard quotations for catalog equipment are provided within 48 hours. For customized automation solutions requiring engineering design and integration planning, expect 3-5 business days for detailed proposals including equipment specifications, layout drawings with dimensions, ROI calculations, implementation timeline, and training schedules. Rush quotations are available for time-sensitive projects upon request. All quotes include comprehensive technical details to help your decision-making process.